Travel suppliers are reeling from the coronavirus outbreak. Many executives feel the reaction is overblown, but there's not much they can do. Industry professionals are working on operational responses. They're enabling support staff to work from home and considering whether force majeure clauses apply to failed contracts. As with previous shocks to the business travel system, remote conferencing poses a natural, though in many respects inferior, substitute.

Safety is the top priority, but livelihoods also are in danger. How . . .

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