Beyond Contingency: Deep Corporate Travel Cuts Hit Business Outcomes

Travel suppliers are reeling from the coronavirus outbreak. Many executives feel the reaction is overblown, but there's not much they can do. Industry professionals are working on operational responses. They're enabling support staff to work from home and considering whether force majeure clauses apply to failed contracts. As with previous shocks to the business travel system, remote conferencing poses a natural, though in many respects inferior, substitute.

Safety is the top priority, but livelihoods also are in danger. How . . .

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Jay Campbell

Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.
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