Many companies are uncertain about how much they will travel, but airlines and some mid- and large-market buyers are moving past the deal extensions that characterized the past two years. With planes full and fares high, it's worth asking why airlines should offer the discounts corporate accounts are accustomed to.
At the same time, there's lots of talk about focusing on traveler comfort and productivity, as well as other aspects of more holistic relationships.
CWT Solutions Group global air practice director . . .