Eric Garton and Michael Mankins are partners at Bain & Company and leaders in the firm’s Organization practice. Their article is republished here with permission as part of our licensing program. During the Covid-19 pandemic, most businesses have adopted new ways of working. Many employees have gone remote, interacting with customers and coworkers virtually. Others continue to go to a...

Through its flagship magazine, books, and digital content and tools published on HBR.org, Harvard Business Review aims to provide professionals around the world with rigorous insights and best practices to help lead themselves and their organizations more effectively and to make a positive impact.