According to a pair of travel managers who recently completed RFPs for travel management company services, the traveler experience was a bigger priority than ever before. That stands to reason during a pandemic that is focusing organizations' attention on their people. Other components of a TMC's offering that always were important to buyers, like content acquisition and seamless connectivity to third-party downstream systems, have new urgency. Beyond that, there are multiple perspectives on a TMC's best path forward.

Snapchat parent Snap Inc. wrapped up its year-plus agency RFP this fall. Improving the traveler . . .

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