More hotel sales and a chatbot are helping Corporate Travel Management handle more business with fewer people. Called Scout, the chatbot rolled out to all CTM regions as of June 2024. Describing the impact on efficiency, executives during a Tuesday analyst conference call cited an 11…

The full content is available to subscribers

Lost your password?

Subscriptions
Reminder: As per our Subscriber Agreement, reproduction or distribution of content and sharing user names and passwords are strictly prohibited.
Jay Campbell

Before starting The Company Dime with David Jonas in 2014, journalist Jay Campbell a decade earlier created travel business newsletter The Beat. In 2006, Jay co-founded Travel Procurement magazine and in 2010 helped integrate them with Business Travel News. He served as BTN's editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University. He would be happy to connect on LinkedIn. He's here at CorporateTravel.social on Mastodon.