CWT Hotel Booking Chatbot Promised Higher Traveler Engagement Before Pandemic Paused Project

There's so much information to convey about traveling during a pandemic that many companies shut off their online booking tools. They told employees to call human travel agents for support. While few see this as permanent, the lack of activity provides tech-based solutions with limited use cases.

Faced with near-zero demand, CWT had to mothball a project designed in part for the sort of efficiency that the post-crisis business travel . . .

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Author: David Jonas

David Jonas in 2006 co-founded business media firm after ten years as a journalist with Business Travel News. David rejoined BTN in 2010 as executive editor when its parent company acquired ProMedia, and in 2014 co-created The Company Dime. David has a bachelor's degree in communications from Cornell University.
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