New York — Buying a corporate booking tool isn't at the top of the to-do list for Carlson Wagonlit Travel. As rival American Express Global Business Travel works to close by year-end its acquisition of KDS, CWT will leverage its CWT To Go mobile app.
Speaking here last week at the Business Meetings Travel and Tech Expo, CWT CEO Kurt Ekert all but ruled out buying a booking tool. "Even if you build a better mousetrap, it's very difficult to unseat the incumbent and there are very thin . . .