Since recreating the self-booking and ground tech company in 2016, Deem's leadership was unabashed about taking on Concur. It's hard to picture Deem having the same moxie without Tony D'Astolfo, an industry celebrity who served as face of the company and chief commercial officer. Deem this month replaced D'Astolfo with a business travel newbie.

What went wrong?

Deem isn't saying much. "We are grateful for Tony's contribution in getting Deem . . .

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