We cannot overstate the internet’s impact on business services like travel management, or can we? According to London Business School research, most industry sectors “have been surprisingly stable” over the past 25 years. Professor Julian Birkinshaw describes how incumbent firms should respond to disruption, and the benefits and risks of different approaches. The prevailing narrative in business today is one...
The full content is available to subscribers
Subscriptions
Reminder: As per our Subscriber Agreement, reproduction or distribution of content and sharing user names and passwords are strictly prohibited.
Harvard Business Review

Through its flagship magazine, books, and digital content and tools published on HBR.org, Harvard Business Review aims to provide professionals around the world with rigorous insights and best practices to help lead themselves and their organizations more effectively and to make a positive impact.