Are native travel management company mobile apps obsolete?

That's Darryl Hoover's question. The Direct Travel chief technology officer was playing out the implications of the company's revised digital strategy. Leveraging collaboration platforms including Microsoft's Teams and Salesforce's Slack, he said, allows the travel management company to meet customers where they are. That's a lot easier than getting them to download an app that's not already in their workflow.

Direct Travel on Nov. 2 announced it was testing with development partner Mantic Point the delivery in Teams of upcoming . . .

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