Discovery Inc. Saves With SAP Concur’s TripLink, Sans TMC Support

Since its inception, SAP Concur's TripLink program has drawn concern from policy compliance-minded travel managers. They were well aware that lacking inventory in preferred travel management companies or online booking tools created program integrity issues. With some content, especially conference hotel rates, simply not in those channels, many said yes to the TripIt-style email parsing component of TripLink. But the supplier-direct website booking version still generated unease. Managers worried that permitting supplier web channels opened the door to noncompliance. Many still do.

Veteran travel manager . . .

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Jay Campbell

Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.


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Craig CarterDavid Bishop Recent comment authors
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David Bishop
David Bishop

I get why TMCs remain skeptical of TripLink as this dilutes revenue streams. However, go back to the “Why?” … Why does TripLink exist? What holes is it plugging? Why wouldn’t travellers use their OBT? Figure that out and you get the ratioanle for Concur’s investment in this product. Build it and they will come … don’t build it and you need TripLink.

Craig Carter
Craig Carter

We at Luxe Travel Management totally embrace this business model and are working to enhance the traveler experience by creating APIs that allow us to support any traveler booking direct. This gives us the ability to aggregate data and provide duty of care when requested.