Egencia Adds Array Of Services As It Moves From ‘Digital TMC’ To Platform

Egencia president Rob Greyber has been thinking a lot about the long view. He has opinions on how leading travel management companies will develop to serve both travelers and travel buyers. Part of that is to deliver a platform on which add-on services sit.

To that end, Egencia has arrangements with no less than nine new partners under its Advantage program: AirHelp for canceled flight compensation; CIBT and VisaHQ for visa processing; International SOS for risk management; LoungeBuddy for airport lounges . . .

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Jay Campbell

Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.


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Mary Ellen George Recent comment authors
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Mary Ellen George

Egencia’s on target for the TMC world when Rob says “unless you have built your business as a platform, you can’t access that second flywheel.” I agree with his view that “the second flywheel of data insight is what will define the basis of competition over the next 10 years.” It’s remarkable how many TMCs are working very hard to get to the cool stuff by doing lots of add-ons but haven’t made that fundamental move to platform first. This sort of change can be daunting but I applaud those TMCs who are embracing this sort of disruption and leading… Read more »