Following the advent of corporate traveler self-bookings, travel management company competitors often blamed Egencia and its ilk for sparking a race to the bottom on client transaction fees. Part of the rationale was that as a more technologically oriented company, it was more efficient and enjoyed higher self-service adoption. Rivals tended to argue that they offered more personalized, human-powered customer…
Before starting The Company Dime with David Jonas in 2014, journalist Jay Campbell a decade earlier created travel business newsletter The Beat. In 2006, Jay co-founded Travel Procurement magazine and in 2010 helped integrate them with Business Travel News. He served as BTN's editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University. He would be happy to connect on LinkedIn. He's here at CorporateTravel.social on Mastodon.
