Following the advent of corporate traveler self-bookings, travel management company competitors often blamed Egencia and its ilk for sparking a race to the bottom on client transaction fees. Part of the rationale was that as a more technologically oriented company, it was more efficient and enjoyed higher self-service adoption. Rivals tended to argue that they offered more personalized, human-powered customer service, but lost some bids to the internet-native rival based on the proposed transaction fee. Many figured Egencia supplemented its income with revenue streams that not all managed corporate travel providers had.

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