Ongoing Expensify Episode Puts To The Test That Age-Old Business Travel Question: Who Is The Customer?

Multiple Expensify clients are planning to find a replacement as complaints about the expense software company's card program marketing to individual employees continued into a second month. Among the clients whose people have grumbled publicly are Wordpress builder Automattic and payments platform Square.

Katie Dally is a communications professional at Square. "Nobody likes doing expenses, but good grief, Expensify is fully unusable now that they're peddling . . .

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Jay Campbell

Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.

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Kelly Christner

There is also an issue with messaging from TMCs. An itinerary from a TMC for a simple domestic trip can average seven pages, with a great bit of it filled up with ads for the TMC’s preferred partners, partially or fully owned subsidiaries, and the like. It is often difficult to get content removed or even replaced with one’s own corporate preferred partners, and while I appreciate that the TMC may wish to drive revenue through marketing of this sort, it is confusing to the corporate traveler who thinks these messages are internally driven, and frustrating to program heads who… Read more »