EY’s Use Of Robotics In Travel Management Is Rare, But A Sign Of Things To Come

[CORRECTION, April 26, 2019: CWT is a former, not current, travel management provider to EY. This article has been adjusted.]

EY is using robotic process automation to power an internal TripAdvisor-like review platform and an internal social network showing travelers which colleagues are traveling to the same places.

These programs build on other ways the London-based, $35 billion multinational professional services firm uses RPA, such as reviewing bookings and challenging those who booked out of policy. The return on investment in that example is plain. Cost avoidance or cost savings are not hard . . .

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Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.


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