EY is using robotic process automation to power an internal TripAdvisor-like review platform and an internal social network showing travelers which colleagues are traveling to the same places.

These programs build on other ways the London-based, $35 billion multinational professional services firm uses RPA, such as reviewing bookings and challenging those who booked out of policy. The return on investment in that example is plain. Cost avoidance or cost savings are not hard to identify when a bot helps find better airfares by pushing employees to book further in advance.

In general, EY . . .

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