FCM Travel Solutions soon would like you to meet Sam, a multi-platform mobile messaging service bringing e-concierge and virtual agent concepts into the managed arena.
The Company Dime last month previewed the platform, which FC USA has been testing internally. About 20 users from FCM Travel Solutions' largest corporate customer also are testing it, and its second-largest will participate as well.
Based on texting, the "chatbot" service applies artificial intelligence for simple tasks like gate change notifications. For . . .