FCM Travel Solutions Takes Mobile TMC Service To A New Level With Messaging

By | July 12, 2016

FCM Travel Solutions soon would like you to meet Sam, a multi-platform mobile messaging service bringing e-concierge and virtual agent concepts into the managed arena.

The Company Dime last month previewed the platform, which FC USA has been testing internally. About 20 users from FCM Travel Solutions' largest corporate customer also are testing it, and its second-largest will participate as well.

Based on texting, the "chatbot" service applies artificial intelligence for simple tasks like gate change notifications. For . . .

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Jay Campbell
Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.