Since the fourth quarter of 2023, Flight Centre Travel Group’s corporate division has used artificial intelligence to categorize, prioritize (by revenue opportunity) and respond to more than half a million incoming customer emails. “Over 4,000 hours of agent time have been saved in the past quarter,”…

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Jay Campbell

Before starting The Company Dime with David Jonas in 2014, journalist Jay Campbell a decade earlier created travel business newsletter The Beat. In 2006, Jay co-founded Travel Procurement magazine and in 2010 helped integrate them with Business Travel News. He served as BTN's editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University. He would be happy to connect on LinkedIn. He's here at CorporateTravel.social on Mastodon.