The New York Times chronicled the domestic trip of a passenger who uses a wheelchair and found that air travel in the United States can be embarrassing, uncomfortable and perilous. Meanwhile at the Global Business Travel Association convention, seminar attendees this week heard about new survey results on accessibility in business travel. Consultancy Accessio said the poll showed those with an awareness of the challenges "strive" to address them, but a lack of processes and policies can lead to confusion and inefficiency.
Charles Brown has always . . .