New Agency Automation Player Targeting Mid-Office And Point-Of-Sale Advances

There's a new entrant eyeing a spot in the travel agent technology field. Centered on a rules engine, Fociss Travel System would help corporate travel management companies connect various customer-facing tasks with behind-the-scenes automation. The idea is to make agents more efficient and improve customer service. The first step is a new cloud-based mid-office system "because that's what so many people want," said founder and CEO Wade Warren. A key part of his vision is extending the mid-office rules concept to the point of sale. That means a new agent desktop interface . . .

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Author: David Jonas

David Jonas in 2006 co-founded business media firm ProMedia.travel after ten years as a journalist with Business Travel News. David rejoined BTN in 2010 as executive editor when its parent company acquired ProMedia, and in 2014 co-created The Company Dime. David has a bachelor's degree in communications from Cornell University.