There's a new entrant eyeing a spot in the travel agent technology field. Centered on a rules engine, Fociss Travel System would help corporate travel management companies connect various customer-facing tasks with behind-the-scenes automation. The idea is to make agents more efficient and improve customer service. The first step is a new cloud-based mid-office system "because that's what so many people want," said founder and CEO Wade Warren. A key part of his vision is extending the mid-office rules concept to the point of sale. That means a new agent desktop interface . . .
