Boston - Travel management professionals agree that to be effective, new airline distribution programs need to offer at least as much functionality as existing systems do. Based on expert commentary at last week's Global Business Travel Association convention here, it would appear that a solution to be welcomed by all key parties is a ways off.
Dozens of speakers and attendees in several education sessions directly addressed changes to air travel distribution. Industry experts aren't too worried about the ability to make a booking, although comparison shopping remains a huge question. Also concerning is what happens during . . .
