New research by the Global Business Travel Association, sponsored by Concur, affirms that business travelers think online booking tools are merely satisfactory. Nevertheless, few surveyed travel managers said their employers are ready to allow for alternative booking options.
Among 710 American, Australian and British business travelers working for companies with managed travel programs, 85 percent were satisfied when booking directly with airlines and hotels. The figure drops to about 75 percent for those using online booking tools. Fifty-four percent of 135 U.S. business travelers who had made a direct booking during the past year said they were "very . . .