Norwegian Government Agency Modifies Traveler Behavior Using Distaste For Doing Expense Reports Twice

Some business travelers find the process of creating and submitting expense reports so loathsome that they'll do anything to avoid it. They'll even follow policy! A veteran travel manager in Norway discovered this when she tried something novel to get workers to book air tickets through the appointed travel management company.

"The reimbursement team simply delete the expense report from travelers who have shopped 'elsewhere,' " wrote Norwegian Labour and Welfare Administration (NAV) senior adviser Gunda Djupvik on a GBTA forum page last week. "They then receive an email [explaining] that they have booked outside policy . . .

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Jay Campbell

Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.

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Chris Dane
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Chris Dane

It would fix me if this happened to me for booking outside the channel…employees do not get the importance of duty of care.