Some business travelers find the process of creating and submitting expense reports so loathsome that they'll do anything to avoid it. They'll even follow policy! A veteran travel manager in Norway discovered this when she tried something novel to get workers to book air tickets through the appointed travel management company.

"The reimbursement team simply delete the expense report from travelers who have shopped 'elsewhere,' " wrote Norwegian Labour and Welfare Administration (NAV) senior adviser Gunda Djupvik on a GBTA forum page last week. "They then receive an email [explaining] that they have booked outside policy . . .

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