Any corporate travel operations professional can tell you that a lot of business travel bookings start with email. Sometimes this takes the form of a request that, once approved, moves to a travel agent for booking. Ideally it's generated by an interface like a web page form that structures the output. But that's not always something travelers can easily access.

American Express Global Business Travel is about to start piloting services from HelloGbye to tackle this problem. Using natural language processing, artificial intelligence and machine . . .

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