In a business travel sector as dynamic and competitive as ground transportation, there's a lot to keep up with. While it's got some new twists, one thing that hasn't changed is the buyer's need to heed add-on charges.

"It's a massive issue," claimed Blacklane CEO and co-founder Jens Wohltorf during a phone interview last month. "The creativity is endless. Not only in the legacy providers but also in modern ride-hailing there is surge pricing and a lack of price transparency. A . . .

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