Caveat Emptor: ‘Hidden’ Fees Are A Ground Transportation Industry Fixture

In a business travel sector as dynamic and competitive as ground transportation, there's a lot to keep up with. While it's got some new twists, one thing that hasn't changed is the buyer's need to heed add-on charges.

"It's a massive issue," claimed Blacklane CEO and co-founder Jens Wohltorf during a phone interview last month. "The creativity is endless. Not only in the legacy providers but also in modern ride-hailing there is surge pricing and a lack of price transparency. A . . .

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Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.

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