A new Australia-based enterprise wants to help travel management companies prove they don't mislead clients.
Consultant Tony O'Connor and data company Airline Metrics in October created a joint venture to tackle the not-illegal, sometimes-documented, "under-discussed" practice of hidden travel agency markups. Called Airocheck, the entity's first client is TMC Corporate Travel Management.
Many say there's nothing wrong with marking up an airfare. Buyer beware. The problem is, according to O'Connor, many buyers are unaware.
"In retail, it's legitimate for an agent to add a margin," said O . . .