Consultant Exposes Markups By Certifying TMCs That Don’t Hide Them

A new Australia-based enterprise wants to help travel management companies prove they don't mislead clients.

Consultant Tony O'Connor and data company Airline Metrics in October created a joint venture to tackle the not-illegal, sometimes-documented, "under-discussed" practice of hidden travel agency markups. Called Airocheck, the entity's first client is TMC Corporate Travel Management.

Many say there's nothing wrong with marking up an airfare. Buyer beware. The problem is, according to O'Connor, many buyers are unaware.

"In retail, it's legitimate for an agent to add a margin," said O'Connor, whose 19 . . .

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Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.

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