"When I apply for a job,” former United Airlines sales leader Jack Purdy told us last year, "I research the company, I craft a meaningful cover letter, I even adjust my résumé. I put a lot of work into it. To think that it’s just getting brushed aside by some robot — it’s just disheartening.” It also can be bad for employers. Read on to learn about research by Harvard Business School and Accenture which found that companies challenged to find talent . . .

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