It's bad enough that hotel sourcing is so frustrating. What makes it worse is when some of the effort is wasted. Understanding why a corporate rate program isn't as effective as it could be and figuring out what to do about it isn't seasonal. It's never-ending.
"We actually buy travel twice," said Susan Savy, a global travel procurement manager at HP, speaking at last month's Global Business Travel Association convention. "We buy it through the procurement process, while we're negotiating through that long RFP season, and then at the point of sale at . . .