Adding hotel content from online travel agencies to corporate travel systems seems like a way to enhance trust in company programs. But it presents problems.
When booking such rates travelers may not earn points or elite status perks like upgrades. They face stricter rules for changes or cancellations. Other downsides can include unfavorable room assignments and poor customer service. After the stay, travelers may have problems chasing down billing folios.
Many industry constituents are caught up in the tense relationships between hotel chains and OTAs . . .