The hospitality industry's labor issues make it hard to provide the services many corporate travelers expect. According to hotel company execs, service levels are recovering but at different paces depending on location. Travel buyers understand the staffing dilemmas facing many properties and try to ensure travelers know what they'll encounter. Beyond the immediate term, some want contractual protections.
Hotels need to hire or rehire front desk workers, housekeepers, managers and other employees, and . . .