HRS tested the patience of some hoteliers with a decision to direct client requests for proposals to individual properties rather than brand representatives.
According to sources in hospitality, the approach caused confusion and threatened brand value by disintermediating national account managers. In some cases, HRS agreed to revert after high-level talks. Asking not to be named since they were not authorized to be quoted in the press, personnel with several brand companies pointed to previous bumps in the HRS relationships with chains.
HRS CEO Tobias Ragge dismissed claims that the company executed the . . .