Client Fees As A Percentage Of The Airfare? National Travel Is Trying It

National Travel's Ted Lawson has read the industry headlines and considered the arguments. His 40-plus years in travel management (after seven in air travel and lodging) and focus on customer service tell him that it's time for a somewhat retro client pricing model: 3.x percent of the airfare.

The x depends on online adoption. "This fuses our online bookings and agent bookings under one fee and bundles our services as an all-inclusive package," according to the Charleston, W.Va.-based travel management company.

The concept harkens back to before the . . .

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Jay Campbell

Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.
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