No Show? No Commission

By | March 24, 2017

Industry practice stipulates that hotels don't pay commissions on penalty charges when travelers don't show up, even if the rate they booked was commissionable. Yet, one expert said some travel management companies get hotels to stray from the standard practice. No-shows are fairly rare, but the topic could become more relevant if hotels continue to tinker with cancellation policies.

When no-shows occur, or if travelers try to cancel after the cut-off time, hotels typically impose a fee equal to the first night's room rate. Hotels . . .

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