Holes in staff coverage are causing a corporate travel meltdown. For business process outsourcing firms, this may represent an opportunity even though they are not immune to many of the same issues.

EXL Services, a $1.1 billion New York-based firm that supports an undisclosed portion of American Express Global Business Travel's operation, dealt with the pandemic partly by moving travel agents to other verticals. It wasn't easy, but the "sudden" return of business travel has been even more challenging, according to . . .

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