Holes in staff coverage are causing a corporate travel meltdown. For business process outsourcing firms, this may represent an opportunity even though they are not immune to many of the same issues.

EXL Services, a $1.1 billion New York-based firm that supports an undisclosed portion of American Express Global Business Travel's operation, dealt with the pandemic partly by moving travel agents to other verticals. It wasn't easy, but the "sudden" return of business travel has been even more challenging, according to . . .

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Jay Campbell

Before starting The Company Dime with David Jonas in 2014, journalist Jay Campbell a decade earlier created travel business newsletter The Beat. In 2006, Jay co-founded Travel Procurement magazine and in 2010 helped integrate them with Business Travel News. He served as BTN's editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University. He would be happy to connect on LinkedIn. He's here at CorporateTravel.social on Mastodon.

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