Squabbling Some, Online Booking Tool Providers Address Negative Perception

New York – More than 20 years since their invention, corporate online booking tools don’t generate much respect. Executives with three of them last month channeled the notion during a panel discussion that mixed updates on development priorities with good-natured ribbing. Representatives of market leader Concur, reinvented Deem and North America newbie Amadeus Cytric touched on familiar issues like system reliability, the… Read More »

Travel Manager Mobile Apps Find A Niche

As travel management companies race to improve traveler services via mobile apps, one concept that hasn’t exactly taken off is a travel manager interface. Still, a couple of TMCs are offering one. Christopherson Business Travel’s mobile app is entirely for program managers. It leaves the mobile traveler touchpoint to partner apps including Concur’s main app and TripIt. Egencia… Read More »

IAG Removes Surcharge For Expedia, Egencia

British Airways and Iberia agreed to remove their global distribution system surcharge for users of Expedia and clients of its Egencia corporate travel arm, according to an Egencia spokesperson. “As part of a wider Expedia/Egencia agreement reached by Expedia Inc. and IAG (BA and Iberia), travelers booking from EMEA and Asia Pacific have been surcharge-free since November 1,… Read More »

GDS Private Channel Concerns, Challenges U.S. Travel Management Companies

[UPDATE, Nov. 21, 2017: A Delta Air Lines official confirmed that its seat availability is is “identical across carriers, to the last available seat” with JV allies Aeromexico, Air France, Alitalia and KLM, and with partners China Eastern, Gol and Jet Airways. Meanwhile, American Airlines’ “seamless codeshare availability” with Iberia and British Airways covers all points of sale… Read More »

New Apps Aim To Make Travel Managers Heroes And Whizzes Of … Parking

When travel managers think about the highest-cost items in the T&E budget, parking tends not to rise to the top. Nevertheless, when air, car and hotel are buttoned-up, it’s always nice to find savings opportunities with items down the “long tail,” like dining, gasoline or telecom. A couple Chicago-based tech firms this year created business programs intended to bring the… Read More »

Sabre CEO Menke Explains The Private Channel

Sabre CEO Sean Menke confirmed what many suspected. The IAG private channel option for travel agencies caught up in reworked economics between airlines and GDSs is about foregoing GDS incentives. Parent of British Airways and Iberia, IAG created “two buckets for the agency community,” Menke explained during the Wednesday Bernstein Technology Summit. He called them the “haves and have-nots.” The… Read More »

GDSs Power Up In Hotel Arms Race

GDS operators continue to beef up hotel content and make it easier for travel agents to get at. Among recent moves, Travelport began negotiating its own hotel rates and offered a new agent point-of-sale tool. Sabre is planning a new multi-source hotel content solution for 2018. The goal for these distributors and Amadeus is to bring in as much… Read More »

GBTA May Add Airbnb To Hotel Sourcing Tool

GBTA will consider “all forms of accommodations” for a forthcoming update to its hotel request for proposals template. Aiming to complete the update in time for 2019 rate negotiations, GBTA will establish a volunteer task force to determine which new elements to incorporate, according to an association official. Bringing home-sharing into the annual hotel RFP process would be… Read More »

Sabre Accepts IAG Private Channel; Air France-KLM Announces Surcharge

Sabre reached a deal with International Airlines Group to give agency users a “path to unique content if they enter a Private Channel agreement” with IAG airlines. That presumably would waive the carriers’ surcharge on bookings through global distribution systems. A Sabre spokesperson informed reporters of the development Friday morning. That was hours after Air France-KLM announced a distribution… Read More »

All In With Amadeus, Air Canada Eyes Advancements For Corporate Travel

Air Canada last month announced a new contract with Amadeus to install a passenger service system and various add-ons, falling in line with several of its Star Alliance partners. The distribution component of the relationship also advanced. For Amadeus agencies, these developments will bring new capabilities for servicing corporate customers. Amadeus agencies already are booking Air Canada’s branded… Read More »