Chrome River Closing CRM Loop

Chrome River is showing clients a new way for sales and finance to correlate T&E spending with customer relationship management info. The idea is to optimize how and where to allocate travel dollars, based on the revenue-generating potential of customer visits. Pulling CRM data into travel decision-making is not a new concept. Chrome River aims to complete the… Read More »

Finding The Logic In Airfare Policies

The question of what’s logical in a lowest logical airfare policy has always had more than one answer. There’s much more now for program managers to think about than when such policies came into vogue in the late 1990s. In general, the lowest logical airfare is the cheapest available at the time of booking that abides by corporate… Read More »

Blockchain Startups Differ On Paths To Disruption

Will blockchain disrupt processes, companies or nothing at all? The question is playing out in the contrasting market approaches of distribution startups Blockskye and Winding Tree. The former is careful. It’s into change from within. It’s talking to the old guard. The latter is boastful and aggressive. It’s using dubious claims to generate investment interest. The more aggressive… Read More »

Travel Leaders Group Buys North Carolina’s Travel Management Partners

Travel Leaders Group in July acquired Raleigh, N.C.-based Travel Management Partners. It’s another in a string of deals pushing TLG to the extremes of travel agency heft. Twenty-three year-old TMP employed about 135 people as of a year ago. According to The News & Observer of Raleigh, TMP in 2015 arranged more than $300 million in travel for about 40… Read More »

Lufthansa Reasserts Status Quo Even As IATA May Loosen Up TMC Payment Rules

The International Air Transport Association disallows travel agencies from using their own credit cards for purchasing airline tickets on clients’ behalf. If an IATA proposal to revise its rules gains approval from members, that prohibition will be history. Even if IATA members approve the amendment at a conference in November, though, Lufthansa Group seems to have no interest… Read More »

How Hyatt Strives For Safety And Security

Boston – Big hotel companies have a monumental task in keeping their properties safe. Many are in far-flung locales, some of which are deemed risky. They may be terrorist targets. They’re unwitting havens for human traffickers. They host high-profile events and high-profile guests. People from all walks of life are always coming and going. Corporate security and travel… Read More »

Lessons In Travel Globalization: Be Sensitive, Modest And Mature — But Firm

When Amway global sourcing manager Guy Langenburg attempted to gather data for global travel management consolidation, some local managers and suppliers hid it from him. No, really. They acted like children. It’s far from the first illustration of what corporate travel educators have been saying for years about globalization projects. You need to know your company. You need… Read More »

What’s The ROI Of Travel Risk Management?

It might be difficult to attach numbers to something as seemingly abstract as travel risk management. How do you measure the return on investing in this area? There are a few approaches, both qualitative and quantitative. To understand the ROI, one first has to understand the risks. Travel risk management gets more attention now than it did a… Read More »

Airbnb Adds Systems Integrations In Corporate Travel Courtship

Airbnb inventory is coming to corporate booking channels. Concur and Flight Centre this summer went public with their plans. Amadeus is considering if and how to link its booking tool. Airbnb’s self-reported data shows rapid growth even before these integrations. Anecdotal reports indicate increased corporate acceptance. Concur in July said “in the coming months” it would integrate Airbnb… Read More »

New Hotel Cancel Policies Not ‘Fine’ By Customers, But Greater Negotiated Value Offers Silver Lining

The reception to some hotel chains’ new 48-hour cancellation rules has been “perfectly fine,” according to Hilton Worldwide CEO Christopher Nassetta. “Nobody likes incremental restrictions on the flexibility of reservations, but I think most customers understand that we’ve got a need to manage our inventory and avoid walking people,” said Marriott International CEO Arne Sorenson. “As a consequence, the response… Read More »