BCD Travel Joins In With New Fees For Non-Standard Bookings

By | April 4, 2018

BCD Travel last month alerted clients to a formalized program that charges them extra for supplier bookings which are more costly to support, joining rivals American Express Global Business Travel and Carlson Wagonlit Travel. According to multiple sources, BCD Travel identifies such reservations as including those that must be booked or serviced outside global distribution systems. Also covered by the… Read More »

Steve Reynolds On The Myth Of The Traveler Satisfaction Silver Bullet

By | April 4, 2018

During decent economic conditions, traveler satisfaction is big in travel management circles. Everyone wants happy, healthy and productive employees, and many see that translating to improved corporate performance. Tripbam founder and CEO Steve Reynolds takes a contrarian view. He argues that it’s impossible to measure the return from giving travelers what they want. And once they start getting… Read More »

SAP Concur To Go Down For Upgrade

By | April 4, 2018

Corporate online booking and expense management market leader SAP Concur will take North America-hosted systems offline this Saturday to upgrade its network infrastructure, the company informed clients. Concur estimated that the work, beginning April 7 at 12 p.m. PDT, would last 10 hours. It said customers using Concur’s EMEA or China data centers would not be affected. The upgrade… Read More »

Small Accounts Aren’t Worth The Effort, So Claire Chatbot Seeks TMC Users

By | April 2, 2018

Three unidentified travel management companies have enlisted 30SecondsToFly’s Claire chatbot, according to co-founder Felicia Schneiderhan. Claire’s parent is de-emphasizing direct client servicing in favor of powering other business travel entities due to the cost and limited return of maintaining small-business accounts. Claire uses the Facebook, Skype, Slack, SMS and web platforms to communicate with users about their bookings. “All… Read More »

Mike Premo On What NDC Means For Corporate Travel Managers

By | March 29, 2018

Sitting at the nexus of travel agencies and airlines, ARC is well-positioned to understand the needs of both sides. Today’s advisor, ARC president and CEO Mike Premo, advocates collaboration on the changes facilitated by IATA’s New Distribution Capability (NDC). That’s because while there’s a lot to sort out when it comes to air travel booking, servicing and contract… Read More »

Andy Menkes On Trusting, And Verifying, Your Data

By | March 28, 2018

Today’s advisor is travel management veteran Andy Menkes of Partnership Travel Consulting. He writes that while data from travel management companies has improved over the years, travel program managers must do their due diligence. That means plugging gaps and checking everything. President Ronald Reagan made the phrase “trust, but verify” famous in the United States back in the… Read More »

As Investor Seeks To Unlock Value At Travelport, Analysts Wonder How

By | March 27, 2018

The news that an activist investor took a stake in Travelport to push a possible sale of the company has analysts, consultants and industry leaders speculating about the possibilities. Could the GDS be broken up and sold to its two Western rivals? What about keeping it whole and selling to China-based TravelSky? Is there a wild-card buyer out… Read More »