London Conference Next Week Will Feature Business Travel Startups Including Salesforce-Based SAP Concur Challenger
A handful of business travel startups plan to make a splash at next week’s Business Travel Show in London. They include makers of travel and expense software built to work with Salesforce, a business travel booking app targeting small and medium enterprises and a new Russia-based online booking tool. The first of these is most intriguing.
GDPR Prompts BCD Travel To Sign On With SAP’s Customer Data Cloud, Replace Existing Traveler Profile System
BCD Travel clients by year-end will start benefiting from a new traveler information database built with SAP’s cloud-based customer data solution, the companies said Wednesday. Replacing BCD’s TripSource Profile Manager, the partnership will handle traveler identity, consent and profile management.
Airline Tariff Publishing Company and its Routehappy subsidiary are out to change how air travelers view and compare flight options. Developed with the Big Three U.S. airlines, the new idea relies on a star ratings system like the one used for hotels. ATPCO calls the initiative the Next Generation Storefront. It’s meant to modernize indirect channel shopping displays and better convey the specifics of airline products.
Georgia-based Travel Incorporated expects later this month to publish its voice-response assistant on Amazon’s Alexa Skills store. The product remained in the design stage for nearly two years as the travel management company learned how users interacted. Some other providers that built natural language technology reported tepid interest.
If you build it, they will come … if you also build something else that makes more sense to them. This is the lesson learned by one startup aiming to take advantage of disruption in airline distribution. Berlin-based AirGateway, originally making a business out of creating New Distribution Capability-compliant connectivity, is about to launch an agent interface.
Last year Altour joined Direct Travel as a travel management service provider within the portfolio of group purchasing organization Omnia Partners. In October, Christopherson Business Travel contracted with the Inter-University Council Purchasing Group of Ohio. These TMCs see consortia as a way to get their feet in the door among networks of dozens or hundreds of small and midsized organizations.
People disagree on how much and when, but blockchain seems destined to improve how hotels track and pay commissions to travel management companies. This always has been a gnarly process, so many will welcome the change. Clearing up mismatched data, resorting to dunning, failing to trust … it’s so bad, the industry accepts “commission recovery” as the term of art.