Going Against The Grain, Cardinal Health Moves Travel To Security From Procurement

To which department does travel management report? It’s usually procurement and/or finance, administration or shared services. Cardinal Health is an exception. About a year ago, it shifted travel management from procurement to security. “The world is changing,” said Cardinal Health global travel manager Jill Huffman. “Duty of care has become the No. 1 priority for many companies.” Along with… Read More »

Sabre, TSI USA Start Chatbot Pilot

Sabre said its previously announced chatbot has gone into pilot with Travel Services International USA. Using Microsoft technology, the chatbot can help travelers with self-service support requests, allowing agents focus on more complex needs, noted Sabre Studios director Chad Callaghan. TSI clients will reach a white-label version of the chatbot through Facebook Messenger or TSI’s mobile app. “Travelers… Read More »

Boosting Corporate Sales Force, Southwest Targets Booking Fees And Considers Prism

After making a “modest” investment in corporate sales during the past 10 years, Southwest Airlines expects to significantly increase its numbers. It’s also taking a fresh look at its toolkit and contemplating ways to make bookings more efficient. Southwest started 2017 with 18 field account managers. Senior director of business development Matt Smith, who leads corporate sales, said… Read More »

What Is Deem After The Departure Of D’Astolfo?

[UPDATE, Jan. 31, 2018: Deem changed the text on its website to indicate Eddie Bridgers’ title is SVP and chief revenue officer.] Since recreating the self-booking and ground tech company in 2016, Deem’s leadership was unabashed about taking on Concur. It’s hard to picture Deem having the same moxie without Tony D’Astolfo, an industry celebrity who served as face… Read More »

NDC Registration Isn’t Meaningless, But Also Doesn’t Say Much

Airlines, tech companies and travel agencies can register with the International Air Transport Association for certification on the New Distribution Capability. Air France-KLM and Hogg Robinson Group are among the latest to do so. What does this certification mean? Mostly, it’s a sign. A carrier that has done what it takes to get registered (AA, BA, United) is showing it publicly… Read More »

Sought-After Travel Data Protection Code Not Forthcoming Despite GDPR

Wouldn’t it be nice if there were a seal of approval for the protection of business travelers’ data and privacy? There are certifications for data security, but none really for privacy. There has been talk about a travel code of conduct, but no movement. Some fear the travel industry won’t get its act together before running into legal… Read More »

Explainer: The European Union’s General Data Protection Regulation And Business Travel

Businesses in travel and beyond face a deadline of May 25, 2018, for compliance with the European Union’s General Data Protection Regulation. GDPR changes several key areas of data privacy law applying to European citizens. Among the major changes that the regulation makes relative to the current data protection regime, GDPR “applies to all companies processing the personal… Read More »

IPass Promises Wi-Fi Predictability, Security

For something as business-critical as Wi-Fi, you’d think organizations would have common ways of providing it to mobile workers and paying for it. Instead, policies laying out exactly what’s allowable and reimbursable are all over the map. To better control employee Internet access and associated costs, organizations might work directly with a telecom company like AT&T or Verizon. Wi-Fi… Read More »

Evolving Hotel Economics Present Opportunity For Commission Collection Specialists

Collecting hotel commissions always has been arduous. Helping agencies and corporations with it is the reason companies like Onyx CenterSource and CTS Systems exist. For their clients, hotel compensation strategies that reallocate monies from the traditional commission bucket to so-called marketing fees exacerbate the challenge. The apparent step-up in such activity has led to more bemoaning about opaque economics… Read More »

Ted Perlstein On Getting Involved In Politics

In The Company Dime’s From The Field program, industry leaders contribute guideposts and other commentary for publication to the business travel audience. We task these advisors with offering opinion, analysis and education rather than marketing. You are encouraged to contribute to the dialogue by commenting below. Today’s advisor is Ted Perlstein, vice president of sales and marketing at… Read More »