“I’m gravely concerned.” Jeffrey Verman’s 26-year-old travel agency has been through multiple crises. The hit he expects from NDC-enabled airline programs is extra bitter, coming as it will from business partners rather than a virus or terrorist. “I survived 9/11, SARS, recessions, wars,” said Verman, CEO of Toronto-based Plus Travel Group, which is handling about 50 percent of its pre-pandemic…
More than half of travel buyers surveyed by the Global Business Travel Association this month said some airlines were rolling out programs using the New Distribution Capability “too quickly.” Four in five said they needed more info and education about NDC. Sixty…
Former CWT executive Martin Warner, of late a consultant to various players in corporate travel, knows as well as anyone the impact that distribution changes have on travel management economics. Here he reminds us that’s an unresolved issue with NDC. The recent…
Amadeus, Sabre and Travelport say they are mostly ready for April 1. After checking many boxes for NDC preparation, they’ll access, display and provide booking and agency servicing capabilities for all American Airlines content. That’s part of the solution for the carrier’s…
American Airlines is assembling a special servicing desk to help travel agencies with “NDC bookings,” a spokesperson confirmed. AA’s plan to make upwards of 40 percent of its content non-bookable through legacy indirect distribution has generated apprehension regarding post-booking tasks. How will TMCs deliver sufficient service when new connections between themselves, the airline and global distribution systems aren’t fully functional?…
American Express Global Business Travel developed guidance for a “minimum marketable product” using New Distribution Capability-compliant connections with airlines and distribution partners. The MMP has 162 use cases and helps demonstrate the depth of change management underway in airline distribution and retailing. …
SAP Concur said Thursday that its plan for next-generation airline connectivity centered on the 21.3 version of the International Air Transport Association’s NDC schema. Work would be completed no sooner than this summer, according to Concur’s development plans. In the meantime, it…
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