What Is Deem After The Departure Of D’Astolfo?

[UPDATE, Jan. 31, 2018: Deem changed the text on its website to indicate Eddie Bridgers’ title is SVP and chief revenue officer.] Since recreating the self-booking and ground tech company in 2016, Deem’s leadership was unabashed about taking on Concur. It’s hard to picture Deem having the same moxie without Tony D’Astolfo, an industry celebrity who served as face… Read More »

NDC Registration Isn’t Meaningless, But Also Doesn’t Say Much

Airlines, tech companies and travel agencies can register with the International Air Transport Association for certification on the New Distribution Capability. Air France-KLM and Hogg Robinson Group are among the latest to do so. What does this certification mean? Mostly, it’s a sign. A carrier that has done what it takes to get registered (AA, BA, United) is showing it publicly… Read More »

Sought-After Travel Data Protection Code Not Forthcoming Despite GDPR

Wouldn’t it be nice if there were a seal of approval for the protection of business travelers’ data and privacy? There are certifications for data security, but none really for privacy. There has been talk about a travel code of conduct, but no movement. Some fear the travel industry won’t get its act together before running into legal… Read More »

Explainer: The European Union’s General Data Protection Regulation And Business Travel

Businesses in travel and beyond face a deadline of May 25, 2018, for compliance with the European Union’s General Data Protection Regulation. GDPR changes several key areas of data privacy law applying to European citizens. Among the major changes that the regulation makes relative to the current data protection regime, GDPR “applies to all companies processing the personal… Read More »

IPass Promises Wi-Fi Predictability, Security

For something as business-critical as Wi-Fi, you’d think organizations would have common ways of providing it to mobile workers and paying for it. Instead, policies laying out exactly what’s allowable and reimbursable are all over the map. To better control employee Internet access and associated costs, organizations might work directly with a telecom company like AT&T or Verizon. Wi-Fi… Read More »

Evolving Hotel Economics Present Opportunity For Commission Collection Specialists

Collecting hotel commissions always has been arduous. Helping agencies and corporations with it is the reason companies like Onyx CenterSource and CTS Systems exist. For their clients, hotel compensation strategies that reallocate monies from the traditional commission bucket to so-called marketing fees exacerbate the challenge. The apparent step-up in such activity has led to more bemoaning about opaque economics… Read More »

Ted Perlstein On Getting Involved In Politics

In The Company Dime’s From The Field program, industry leaders contribute guideposts and other commentary for publication to the business travel audience. We task these advisors with offering opinion, analysis and education rather than marketing. You are encouraged to contribute to the dialogue by commenting below. Today’s advisor is Ted Perlstein, vice president of sales and marketing at… Read More »

Sources: British Airways Pressures U.S. Travel Agencies On Private Channel Deals

British Airways gave deadlines of this week to some U.S. travel agencies that had not signed a private channel agreement waiving its GDS surcharge. After the megas, U.K. agencies and Expedia, not every travel management company offered the deal signed up, according to sources. For agencies, agreeing to the private channel endorses a model that sacrifices GDS incentive payments. It… Read More »

After Pivot, Jay Walker’s Upside Travel Is Attempting To Play A Very Long Game

Online travel legend Jay Walker is putting his best spin on Upside Travel’s pivot, but it’s hard to envision which way the company will be facing when it stops. From any angle, Upside’s first idea failed. Too many business travelers want neither packages nor gift cards. While those stayed in the mix, Upside beginning in the summer started saying it’s… Read More »

United Offers Low, Flexible Coach Fares But Makes Them Hard For Intermediaries To Reach

United Airlines on its website has been offering low, refundable fares to compete against rival carriers. If you know where to look, you can find them in global distribution systems, too. The only way to access “economy flexible” fares in a GDS is by using a special code in the “passenger type” field. That means typical low-fare searches… Read More »