GPS Tracking Apps Test Privacy Boundaries

IJet International released apps in December on Android and January on iOS that can track travelers using global positioning system capabilities. The app brings to the everyday smartphone a level of realtime tracking traditionally available only through expensive satellite-based devices. Typically only used in high-risk environments, the Critical Trac app still is not a “mass-market product.” Nevertheless, officials… Read More »

Performance Issues Still Frustrating Concur Users

Concur claimed it resolved last week’s intermittent online booking outages about 88 hours after they began popping up. But some users this week reported ongoing issues and many expressed deep frustration about the whole episode. For travel agency resellers, booking tool downtime can hurt productivity, profitability and client goodwill. Making matters worse, the insufficient service came in the midst of another winter testing the industry’s mettle. Corporate clients… Read More »

From Data Management Firms, Clients Demand The Future

It seems that some corporate travel decision-makers are endlessly dissatisfied with data. It’s imperfect, dumped on them in buckets and hard to present to executives. Nowadays they want insights at the trip level. They want to identify policy violations before it’s too late. They want to take more immediate action on predicted outcomes. Using travel data for predictive… Read More »

Amadeus, Lufthansa ‘Personalizing’ Benefits For Corporate Accounts

Personalization. It’s not just for people anymore. Lufthansa is using Amadeus technology to offer product and service add-ons to passengers based on where they work rather than who they are. The capability applies in direct and indirect channels, including travel management companies that use Amadeus or integrate using Web services. Negotiated discounts are not the only benefit airlines… Read More »

What Does Expedia’s New Power Mean For Lodging Rates?

Hotels had to reckon with Expedia before it acquired Travelocity and proposed the same for Orbitz. If it’s able to enhance its negotiating power, Expedia could reinforce the notion that online travel agencies offer lower lodging rates than traditional managed travel sources. In a Feb. 13 research note, Oppenheimer analyst Manish Hemrajani wrote that Expedia’s “Hulk-esque proportions in the U.S.… Read More »

Amex May Face Tougher Competition Following Court Decision

A federal court in Brooklyn, N.Y. on Thursday ordered American Express to revise its merchant agreements. Provisions that bar merchants from preferring another form of payment need modification or elimination, the court found. Absent a winning appeal, the decision seems likely to hurt Amex’s competitiveness. It appears merchants such as airlines would be free to promote alternative payment platforms,… Read More »

Performance Issues Plague Concur Travel

[UPDATE, Feb. 27: Concur indicated the service was back to normal operation.] Concur is working to identify the cause of errors and slow processing in its Concur Travel web application. “Over the weekend, the engineering and operations teams identified key areas where transaction performance was negatively impacted and implemented configuration changes that significantly improved transaction processing times,” according to a… Read More »

Just As Egencia’s Fusion Begins To Bear Fruit, Expedia Buys Again

Egencia three years ago said it would begin building technology globally rather than regionally, and now it’s on the verge of some real accomplishments. Although the endgame is beginning to emerge, the 325 software engineers working on Egencia’s Fusion project need not update their résumés. Parent Expedia on Feb. 12 announced plans to buy yet another corporate travel platform in… Read More »

With A Bit Of Strategy, Airlines And SMEs Can Find Value In Small Business Programs

When organizations don’t have enough air volume to earn negotiated discounts, many find small business programs are better than nothing. But they can be a bit more than that. They can, for example, fill gaps for midsize companies averse to contracts with multiple carriers. For airlines, these programs offer access to a fertile segment at costs below those of traditional discount programs. Several carriers… Read More »

U.S. Market Challenges KDS

A leading provider to European companies and multinationals, 20-year-old travel and expense automator KDS is a new entrant in the United States. Some are pulling for it as an alternative to Concur. It has opportunity, but KDS also faces a lot of challenges. KDS CEO Dean Forbes in a Feb. 5 interview acknowledged that the Neo door-to-door travel booking product so far has no U.S.… Read More »