Virtual payment remains a hot topic in managed business travel. The benefits for companies that employ non-cardholding travelers are clear. Not resolved, however, are the headaches associated with faxing card authorizations. Travel managers wonder why the hotel industry can’t get its act together. It’s not as easy as they would hope. Choice Hotels has received praise for one initiative it’s testing, but that’s a stopgap. The real…
[UPDATE, Feb 3, 2017: We published new information related to this article here.] Late of Concur, Cindy Allen and Kathy Burns are looking to cash in on growing interest in the benefits of virtual cards. Their newly unveiled firm, PayForTrip, is the first startup from Allen’s Team Catalyst Holdings. Burns is PayForTrip’s chief commercial officer. PayForTrip will hire a CEO, but for…
A liability shift in October will transfer responsibility for covering U.S. card payment fraud to the party with less secure payment technology. Cards with chips are considered safer because they generate a unique code for each transaction, making counterfeiting seemingly impossible. Merchant locations without terminals capable of reading chip cards will be on the hook when fraud occurs. If issuers…
SAP last week kicked off the rollout of its new Concur Travel experience, including support for New Distribution Capability-enabled American and United bookings through Sabre. As SAP Concur signaled in a September blog post, the updates — available only in the Professional (most configurable) edition of Concur Travel — will not immediately meet all client expectations. “Rarely does a software…
How much to invest in support for recruits, board members, interns, consultants, contractors and other guest travelers can be a tough call, according to speakers at GBTA’s convention last month. BCD Travel and Fox World Travel are among the latest providers to come up with solutions for this headache of the non-profiled. The booking, payment, reimbursement and reconciliation processes each…
Interviewing American Express Global Business Travel CEO Paul Abbott during a Sept. 7 investor meeting, Citi equities analyst Pete Christiansen referenced a “really good” financial services company that GBT had recently won. Turns out, it’s Citi. Implementation in multiple countries is due by year-end, sources said. CWT, which declined to comment, has been Citibank’s primary travel management company for more…
Many surveys have sought to determine how companies can improve the travel experience by capturing sentiments about this perk or that convenience. GoldSpring Consulting went further by ascribing costs and building a model to calculate the price of greater traveler satisfaction. It already produced surprising results about priorities and potentially easy program improvements. The effort sprung from discussions that began…
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