Carlson Wagonlit Travel last year renamed its mobile app myCWT and used its technology to build a desktop/laptop/browser-based booking interface. CEO Kurt Ekert doesn’t want to call it an online booking tool, but he said when some clients offered it to employees alongside a traditional OBT, myCWT took share.
TripActions CEO Cites Immaturity In Supplier Relations As Southwest Makes Vaguely Threatening Statement
As of December, Southwest Airlines was curious about how TripActions was booking it. Airline officials this week suggested the unicorn corporate travel startup’s standing with Southwest was not solid. “We don’t have a formal relationship with TripActions,” according to a Southwest press official.
Business travel agencies have never quite shaken questions about their loyalty. Attempting to address whether they’re working on behalf of buyers or suppliers, “open” or “closed” contracts can determine whether clients receive pass-through of supplier commissions. Startup Gallop.ai aims to make money only through a subscription model. It offers a business travel assistant that can make bookings through its own platform or really anywhere the traveler wants. Execs said Gallop was free to do that because it passes back to the client all supplier revenue.
Business travel agency startup TripActions is pushing the boundaries of collaboration with examples of both authorized and unauthorized expense management integration. The company today announced a “strategic” arrangement with Expensify, to which it already had pushed client data for a couple of years. TripActions already had formal (as in, announced) relationships with Coupa and Divvy. The company also claims to “sync” with Concur Expense. According to a help page, it does this by logging in to Concur as if it were the Concur client.
Migrating away from Travelport Digital, American Express Global Business Travel last month updated its Android and iOS mobile apps using fully proprietary technology. New features include text chats with counselors, bookings on Booking.com and “action-oriented trips and segments, with contextual options based on where you are in your journey.”
Something’s still amiss between Delta Air Lines and new corporate travel agency TripActions, but it’s not bugging the latter’s clients. A few said they were unaware of Delta’s displeasure with how its products and services appear to them. While Delta apparently has not taken the step of inhibiting ticketing — something it has done multiple times with consumer online travel sites over the years — the issue could be a concern for potential clients of TripActions. On the other hand, there’s a strong perception that TripActions is the solution for frustrating experiences with Concur Travel. That looks like a growing liability for Concur’s travel management company partners.
When it comes to the needs of women business travelers, safety and security understandably are the top issues. The considerations range from ground transportation safety to proper precautions about the Zika virus for pregnant women to cultural and legal issues in countries where womens’ rights are restricted. There are obvious concerns related to assault, rape and other crimes, regardless of where women travel. According to industry research this year, organizations could do more to address all that.