TMCs Diverge On Signing EU-US Privacy Shield

By | August 16, 2016

A few dozen companies committed to upholding European Union law when handling its citizens’ data under the new Privacy Shield framework created by the U.S. Department of Commerce and European Commission. One of them is travel management company World Travel Inc. of Pennsylvania. The framework may not be a permanent replacement for the Safe Harbor regime a European… Read More »

GBTA Airline Request For Proposals Template Aims For Better Total Value Comparisons

By | August 15, 2016

The Global Business Travel Association’s aviation committee last month released a new airline RFP toolkit. The committee wants it to become an industry standard like GBTA’s hotel RFP. Getting there will take some work, but the initiative looks like a step forward in comparing various flavors of airline pricing. The committee started by dusting off GBTA’s eight-year-old airline RFP template.… Read More »

Stats Show Outage Won’t Cause Corporate Payouts Under Delta Guarantee

By | August 12, 2016

Delta Air Lines’ operational woes this week appear to be behind it, but financial ramifications still need tallying. The airline’s clients wonder if compensation for their organizations will be part of that. FlightStats data seem to indicate that the answer for now would be no. The U.S. airline industry has envied Delta’s operation for years. The emboldened airline… Read More »

‘Team Value Quest’ Dares To Quantify The Merits Of Travel Management (Phase 1)

By | August 11, 2016

Denver – A crew of Global Business Travel Association members seeking designation as Global Leadership Professionals last year set out to quantify managed travel’s impacts. Known as Team Value Quest, the group designed a 90-question survey tool that could be used to grade travel programs. In piloting with 32 organizations, the study squad determined that duty of care,… Read More »

Still Fringe For Many Clients, Airbnb Presents Travel Management Companies Revenue Opportunity

By | August 5, 2016

It’s a classic tale of challenges and opportunities. And disclaimers. For when the three biggest travel management companies help clients use Airbnb, they say, they’re not endorsing it. Whether to use it is up to clients. TMCs are simply capturing data. Well, they might be marketing it, too. And they could soon be booking it. In any case,… Read More »

GBTA Sustainability Committee Prepping Assessment Tool, Car RFP Questions

By | August 3, 2016

[UPDATE, October 19, 2016: GBTA Foundation’s updated car rental request for proposals template now is available. Meant to become an “industry standard,” the document includes a new section on sustainability. Car rental bidders are asked to describe sustainable development policies, environmental certifications, external audits, fleet gas mileage and commitments to help clients reduce carbon footprints. They also are… Read More »

Experts See Artificial Intelligence Boosting Travel Management Innovation

By | August 2, 2016

Denver — Artificial intelligence could propel travel management past other disciplines on service innovation. According to experts, this is because of its data and people. American Express Global Business Travel’s Evan Konwiser said business travel firms have the info to make AI useful. Others don’t. Among these data are user profiles, history, preferences and loyalty. Content, rates and negotiated contracts… Read More »