Fare Combinability Issue Cools

By | May 2, 2016

After a chaotic six weeks, the brouhaha around fare combinability has simmered down. American, Delta and United have settled on a middle ground, but differed in how they got there. The bottom line seems to be that fare combinability again is permissible for circle trips and when stringing together multiple one-way fares, except for the very lowest fares.… Read More »

ExpenseBot Plies Both Human Support And Tech

By | April 29, 2016

Dakota Software finance director Nick Lay canceled his Concur Expense implementation two months ago, but he still gets monthly bills. This, he said, is a sign of a provider that’s too big for a small enterprise like his. On the other hand, new supplier ExpenseBot takes his phone calls and emails. ExpenseBot’s founders consider its technology a differentiator,… Read More »

ARC Aims To Clear The Air On Benchmarking

By | April 28, 2016

On average, how much are you paying for airfares? It’s probably one the easiest travel metrics to understand and a seemingly simple approach to benchmarking. The problem is, average ticket price is a flawed measurement. Many travel management pros know it doesn’t account for several important variables, though C-suite leaders may not. So what’s better? Some procurement people… Read More »

Podcast 10: Flo Lugli, Tom Botts, Chris Vukelich, James Filsinger and Elizabeth Grygo

By | April 26, 2016

Join us as we talk to travel management professionals about business travel services, expense management and careers on The Company Dime’s podcast. Our tenth episode features the first installment of a panel discussion recorded this week on hotel pricing and distribution strategies. The expert guests are new Miraval Group SVP and CMO Tom Botts, Yapta president and CEO James… Read More »

Willing To Negotiate, Lyft Cultivates Friendly Image

By | April 22, 2016

On-demand ground transportation company Lyft is gaining momentum in corporate travel and is open to negotiated benefits based on volume. Sources said the company is proving easier to work with than bigger rival Uber. Uber declined to comment on whether it works with negotiated benefits. Its website indicates it does not offer corporate discounts. “We’re taking a different… Read More »

The Grey Areas Of Noncompliance

By | April 21, 2016

Policy compliance remains one of the biggest challenges for corporate travel buyers. There are lots of old and new reasons, from the practical to the psychological. Most notable is the complexity of business travel. Throw in various other factors and the notion of leakage is becoming ambiguous. If your company neither endorses nor prohibits Uber, is using the… Read More »

Hyatt’s ‘Book Direct’ Program Targets Global Distribution Systems

By | April 19, 2016

[UPDATE, May 9 2016: Hyatt reversed course on GDS participation for member rates.] Like two of its rivals before, Hyatt Hotels on Monday announced a marketing and rate program specifically for loyalty program members. The companies are attempting to neutralize online travel agencies. However, unlike Hilton and Marriott, Hyatt’s discounted rates of “up to 10 percent” off for Gold… Read More »