Clients Like Delta’s Performance Guarantee, But It’s Only A Start

By | August 12, 2015

Delta’s been on a roll during the past few years, and now it’s pressing the advantage. The airline will compensate well-performing corporate accounts when on-time performance and completion factor are worse than both American’s and United’s after a full calendar year. Because Delta has been running a tight ship, it’s not a very risky move. Travel managers like it and they, too, have nothing to lose.… Read More »

Ground Transport Focuses On Uber, But Not As One

By | August 6, 2015

At a limo conference in Atlantic City last fall, a couple of entrepreneurs announced the ground transport platform to compete with Uber. Seconds later, a black car exec whispered, “We’re building one, too.” This week it was déjà vu as The Company Dime looked into announcements about two other similar initiatives. Evidence of a third turned up, then a fourth. Shouldn’t the car… Read More »

Travel Incorporated Favors Proprietary Tech For Speed, Freedom

By | August 6, 2015

Atlanta-based Travel Incorporated last month released a new reporting tool using responsive design and featuring self-configurable dashboards. The software is emblematic of the travel management company’s “build it” approach to technology. Buying it may well be cheaper, but Travel Incorporated appreciates the flexibility in customizing proprietary solutions. It said clients do, too. Across the industry, TMCs have varying perspectives on this, and each approach is… Read More »

Unprecedented GBTA Election Failure Highlights Participation Challenges

By | August 5, 2015

Many members feel they left last week’s Global Business Travel Association convention in Orlando with unfinished business. GBTA said it did not receive enough votes in its annual election to seat new officers or decide on new bylaws. The announcement shocked some of the organization’s supporters. One called it an embarrassment. Another claimed incompetence. Many expressed disappointment. What’s… Read More »

T-Mobile’s Travelers Are Reforesting Haiti

By | July 31, 2015

Gamification found footing in T-Mobile’s corporate travel program. Yes, travelers get badges and points for complying with corporate policies, but that’s hardly the point. And yes, the compliance push has saved money. But that too isn’t what’s really important. More meaningful is converting some savings into jobs for the impoverished and new lungs for the earth. To pull off the “greenification”… Read More »

Imagine, If You Will, An Ordinary Industry

By | July 31, 2015

[CORRECTION, Aug. 21: Our fact-checking process failed to uncover the fact that nine years ago, Lufthansa was not one of the airlines on whose segments global distribution system firms in the United States started paying lower incentives to travel management companies. This article has been updated, and we apologize for the error.] A month before Lufthansa Group will add… Read More »

Study Shows ROI On Travel Illness Prevention Programs

By | July 24, 2015

When moral or legal obligations aren’t enough, proving the ROI of risk management isn’t easy. A new study offers travel pros some data to make the case for a “return on prevention.” The research finds that measures like pre-travel medical checks and malaria prevention pay back. Belgium-based research and consulting firm Prevent in January released the study, sponsored by the International SOS . . .… Read More »