American Express Must Tell Merchants They Can Openly Favor Competing Cards, And Soon

By | May 1, 2015

[UPDATE, Dec. 22, 2016: The U.S. Department of Justice last month filed a petition for a rehearing. It said the appeals court’s reversal relied on “the mistaken belief that [antitrust] principles cannot properly account for the interdependence” of the two sides of Amex’s platform, merchants and cardholders. Several parties have since filed amicus briefs.] [UPDATE, Sept. 26, 2016:… Read More »

Everything Is Uberizing, Why Not Business Jets?

By | April 30, 2015

[UPDATE, April 8, 2016: We published new information related to this article here.] The business jet industry is attracting loads of entrepreneurs offering tech-fueled brokerages, marketplaces and communities. Some of the ideas have gone too far for the FAA’s taste, but others could improve the affordability and utilization of unscheduled aircraft if they find a market. Whether that… Read More »

Mitigating The Information Security Risks Of Travel With Mobile Devices

By | April 29, 2015

Between Edward Snowden and Sony Pictures, one would think awareness about cybersecurity is at an all-time high. Some would say it’s not high enough to counter the allure of potentially vulnerable mobile services. A Global Business Travel Association Risk Committee webcast last week featured Disruptive Solutions CEO Sean Donahoo and iJet International director of information security Patrick Neise trying to raise… Read More »

Big Airlines Rein In Capacity Amid Fare Softness

By | April 27, 2015

Air travel demand is fairly strong and airplanes are pretty full. Airlines are raking in profits. Fares are flat or down. Where will they go from here? Predicting airfares is risky, with wild cards in the form of fuel prices, competition and the economy. Fundamentally, fares are a function of supply and demand. An imbalance there created some… Read More »

Accenture Plans To Endorse Uber For Employees

By | April 23, 2015

Atlanta – Consulting giant Accenture appears ready to urge limo-loving employees to use Uber. It would not be the first big company to approve the red-hot service, which remains questionable from a risk management perspective. “We basically treat Uber like a taxi,” said Accenture global travel program manager Lisa Keller during last week’s Association of Corporate Travel Executives conference. “You are more than welcome to use… Read More »

For Some, Travel Policy Isn’t Black And White

By | April 21, 2015

Atlanta – Travel policies range from simple and suggestive to complex and mandated but travel manager Michelle de Costa argued they need a “gray area so people can make the right choices for themselves.” Others try to make gray areas closer to black and white by stratifying polices based on traveler profile. Formerly Sapient’s director of global travel… Read More »

Airlines Ease Disruptions With New Systems, TMC Processes

By | April 17, 2015

With parts of the United States finally thawed after another nasty winter, weary travelers can breathe a little easier. But cancellations are something airlines think about year-round. To better reaccommodate disrupted passengers, they are employing the next generation of internal automated rebooking systems and new processes for travel management companies. Some airlines at first sought to rebook as many passengers as possible… Read More »