More than 80 percent of all travelers entering the U.S. are now verified by facial recognition. The loss of older, seemingly more convenient methods has many perplexed. And then there are the privacy issues.

Where did that self-service passport kiosk go? Why can’t I find the mobile-passport line that used to let me speed through customs? Do I really have to wait to show a person my passport?

Over the past year, many travelers have found themselves asking these questions after landing in the United States, only to find . . .

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