"I'm gravely concerned."
Jeffrey Verman's 26-year-old travel agency has been through multiple crises. The hit he expects from NDC-enabled airline programs is extra bitter, coming as it will from business partners rather than a virus or terrorist.
"I survived 9/11, SARS, recessions, wars," said Verman, CEO of Toronto-based Plus Travel Group, which is handling about 50 percent of its pre-pandemic volume. "What the pandemic did to travel was unique. We were down for months by more than 90 percent. Over the 30 months from March 2020, we . . .