Denver – A crew of Global Business Travel Association members seeking designation as Global Leadership Professionals last year set out to quantify managed travel's impacts. Known as Team Value Quest, the group designed a 90-question survey tool that could be used to grade travel programs.

In piloting with 32 organizations, the study squad determined that duty of care, hotels and travel management companies were the areas in which programs were most mature. Areas of opportunity, they found, were in corporate social responsibility, dining and ground transportation.

It's not . . .

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