Radisson To End Concur E-Receipts

[UPDATE, Oct. 9, 2018: Concur Expense users who stay at any Radisson Group properties around the globe once again will receive e-receipts, according to Concur documentation.]

Concurs users who stay at Radisson Hotel Group properties are losing e-receipt functionality. Radisson locations that switched to the company’s new property management system no longer provide the digital receipts showing line-item detail of hotel expenses, according to a Concur user guide.

“Most properties in the U.S. have been upgraded and properties around the world are in the process of being upgraded,” Concur wrote. “Users will eventually not get any e-receipts from Radisson Hotel Group properties. There is no timeline for resolution from Radisson Hotel Group.”

Following its recent name change from Carlson Rezidor, Radisson Hotel Group is working on a new tech platform encompassing property management and other systems, according to Hotel Technology News. The new Radisson tech platform, according to the publication, will allow for centralized billing for corporate clients.

When Hilton Hotels in 2016 stopped providing e-receipts to Concur Expense clients, Concur also cited changes to the hotel company’s internal systems.

Meanwhile, Concur’s e-receipt integration with Starbucks remains deactivated, according to Concur’s App Center.

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Author: David Jonas

David Jonas in 2006 co-founded business media firm ProMedia.travel after ten years as a journalist with Business Travel News. David rejoined BTN in 2010 as executive editor when its parent company acquired ProMedia, and in 2014 co-created The Company Dime. David has a bachelor's degree in communications from Cornell University.

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