The pandemic made more companies question the value of business travel, but at the same time, reliance on the partners that help manage it grew.

According to a Global Business Travel Association survey last month, 52 percent of more than 300 travel buyers said their organizations' reliance on travel management companies for service and support had not changed since before the pandemic. Some observers found that hard to believe since the needs are so great. Like for the 11 percent who said their firms were somewhat or . . .

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