SAP Concur Shows A Bot That Would Answer Employee Questions

SAP Concur last month demonstrated a chatbot that would answer client employees' frequently asked questions about travel and expense policies. As long as it works, what travel manager wouldn't want a virtual assistant?

"Often I can't remember how much I am allowed to spend," said SAP Concur vice president of customer strategy David Ball at a client event in New York. "Is this a travel policy question? An expense policy question? Let's ask Concur."

He portrayed a traveler asking a mobile app how much he could spend on meals. Ball promptly received . . .

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Jay Campbell

Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.

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